FAQs

Orders:

  • Click on the item you wish to personalize
  • Select your choice of monogram or font for that item
  • Use the text box or boxes to add your personalization
  • Review your personalization for spelling, grammar, and to ensure you are pleased with your selection
  • Click “Approve personalization” and add to Cart
  • Proceed to check out and input your shipping and billing information
  • Click Place Order to finalize the transaction

No. At this time, ‘Personalize It with Ace’ personalize.acehardware.com does not require or support account set up.

Click here to get tracking information.

Click here to check the status of your order.

Due to the popularity of certain items, sometimes our products do go temporarily out of stock. If the item you are interested in is currently sold out, it cannot be ordered or put on a waiting list. Please know that we are doing all we can to make the item available again quickly. Once we have the item back in stock, it will be available to order on our website.

No edits or changes can be made once you have submitted your order. Any adjustments to an order’s art should be made prior to submitting the order. Customized items are non-refundable and cannot be canceled once you have submitted the order. All sales of customized products are final.

If you received the wrong order, please send an email to personalizeit@lapineinc.com.

Please send an email to personalizeit@lapineinc.com and we will resend another order confirmation.

No. All orders from ‘Personalize It with Ace’ personalize.acehardware.com will be shipped directly to the recipient designated in the order.

Please email us at personalizeit@lapineinc.com with any questions you may have.

Payment Options: Amex, Visa, Mastercard, Discover.

You cannot split payment.

Yes, applicable sales tax will be charged in the states of CT & MA.

Damaged or Incorrect Orders:

If your order arrives damaged, please send an email to: personalizeit@lapineinc.com. We will then send you a replacement at no additional charge.

When placing your order, a disclaimer will appear before entering checkout to remind you to double check the information you entered for the customization. Once your order is submitted, we cannot make changes.

When placing your order, a disclaimer will appear before entering checkout to remind you to double check the information you entered for the customization. Once your order is submitted, we cannot make changes.

We cannot guarantee that we will be able to change the address, but if you need to make a change to the shipping address on your order, please send an email to: personalizeit@lapineinc.com.

If you are not happy with the product you ordered, please visit our Return Policy.

Customization:

We engrave our products according to the format of the design you’ve selected along with the information (names, date) you’ve provided.

You cannot create your own design or custom order.

All products available for personalization can be found and personalized on personalize.acehardware.com.

Unfortunately, we are not able to personalize an item separately purchased from Ace Hardware. Personalized products must be ordered directly from personalize.acehardware.com.

All personalized items must be purchased and ordered online at personalize.acehardware.com.

All products available for personalization can be found and personalized on personalize.acehardware.com.

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Personalize It With Ace is managed by Lapine Associates.