Return Policy

We make personalized merchandise easy.


We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, please send us an image of the error or damage for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.


We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at personalizeit@lapineinc.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. NOTE: We reserve the right to cancel your order at our discretion should the order be deemed inappropriate for language, content or material.


During our busy holiday season we try our best to guarantee your purchases will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect us or any of our carriers. Thank you for understanding.


Shipping/Delivery


Orders can take up to 7-10 business days to be processed, sometimes longer for our newer products. Once your order is personalized and inspected for quality we ship your order. Shipping in the U.S. can take 3-5 business days after your shipping confirmation email is received. If for some reason your order hasn’t shipped after the allotted 7-10 business days, please contact our Customer Support department.


Cancellation and Returns


We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

Help

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Personalize It With Ace is managed by Lapine Associates.